Northwestern Medical Center, St. Albans, Vermont
Laboratory Services • St. Albans, VT
Ratings by platform
- Yelp: 3 out of 5 stars (Patient Experience Score) (13 reviews)
- Healthgrades: 66% Patient Experience Rating
What patients say
Patients praise
- Compassionate and caring nursing and LNA staff reported by some patients
- Efficient check-in processes for some services
- Helpful and clear communication from specific doctors and nurses
- Follow-up care and phone calls post-visit reported by some patients
Common complaints
- Long emergency room wait times
- Perceived lack of compassion or judgmental staff behavior, particularly in mental health or addiction-related crises
- Concerns regarding staff communication and responsiveness to patient needs
- Reports of facility cleanliness issues
In patients' words
"If I could give a zero star rating, I would. The night shift staff here is openly judgmental. I arrived in alcohol withdrawal and severe mental distress, calmly asking for help, and was treated with the kind of contempt you’d expect from someone who should not be in medicine at all."
— LocalityBiz review"The nurses were so caring, sweet and amazing!!! They kept on checking in on me every half hour or so to make sure I was doing okay! Post-visit, I received a couple follow up phone calls from them..."
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