Northwestern Medical Center: Homepage
Internal Medicine • St. Albans, VT
Ratings by platform
- CMS Hospital Compare: 3 out of 5 stars (CMS) (N/A)
- Yelp: 2.8 out of 5 stars (13 reviews)
- US News & World Report: 3 out of 5 stars (Patient Experience Score) (N/A)
What patients say
Patients praise
- High praise for the nursing staff's dedication and professionalism, despite being overworked
- Generally effective communication from doctors and nurses in several patient accounts
- Positive experiences with surgical and pre-op care teams
- Appreciation for the hospital's small, family-like environment
Common complaints
- Reports of long ER wait times
- Complaints about staff responsiveness and lack of assistance when requested
- Concerns regarding unprofessional or dismissive treatment by some medical staff, particularly in the ER
- Instances of poor communication and perceived lack of empathy
- Reports of facility cleanliness issues
In patients' words
"Had a major surgery last week. nursing care, especially LNA care was exceptional and so caring even though they were packed and understaffed. can't say ..."
— Yelp"If I could give a zero star rating, I would. The night shift staff here is openly judgmental... The night ER doctor, in particular, was shockingly cruel, condescending, dismissive, and acting as if my asking for help was an inconvenience to her."
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