Northwestern Counseling & Support Services
Behavioral Health • St. Albans, VT
Ratings by platform
- Rehab.com/Recovery.com/Aging in Place New England: 2.6/5 stars (5 reviews)
- Indeed/Glassdoor (Employee reviews): 3.6/5 stars (14-28 reviews)
What patients say
Patients praise
- supportive staff who care about clients
- good opportunities for professional growth and skill development for employees
- historical client satisfaction reports indicating high satisfaction rates (92% as of 2018)
Common complaints
- allegations of high billing or predatory fees
- reports of poor internal communication and management issues
- staff concerns regarding workload and safety
In patients' words
"$1800 bill was sent to our relative in crisis after receiving phone calls from this 'support service.' SCAM - DO NOT USE."
— Rehab.com user review"The job is great and has great staff who truly care about the clients. Generally, people are supportive of one another and there is always someone willing to help."
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