Pearle Vision in Springfield, OH | Eye Care & Eyewear
Optometry • Springfield, OH
Ratings by platform
- Google Reviews: 4.5/5.0 based on 320 Google Reviews (320 Google Reviews (cited as 217 in older secondary source))
- Yelp: 3.5/5.0 (2 reviews)
What patients say
Patients praise
- Knowledgeable and professional staff and eye doctors
- Thorough eye exams with clear communication
- Friendly and helpful service from specific staff members
- Convenience of online booking and paperwork processes
Common complaints
- High pricing compared to other local optometrists
- Issues with customer service staff, including receptionists and management
- Difficulty with fitting or adjusting glasses leading to multiple return visits
- Reports of rude or dismissive behavior from staff or doctors
In patients' words
"The customer service was wonderful at this Pearl Vision location from all 3 people I interacted with. Starting with the receptionist (Brittany), continuing with the doctor (Katie Barnes)..."
— Yelp review from July 2024"I could not recommend Pearle Vision in Springfield less. From start to finish it has been a horrible experience. The doctor was incredibly rude during my..."
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