Inland Northwest Behavioral Health | Spokane, WA ...
Mental Health Services • Spokane, WA
Ratings by platform
- Third-party review platforms (e.g., Google): ~2.4-2.5/5 stars (varying by platform) (~98-118 reviews (aggregates vary))
- Internal facility website: 4.26/5
What patients say
Patients praise
- Facility provides comprehensive mental health and inpatient psychiatric services for youth and adults
- Internal patient satisfaction surveys report higher ratings (e.g., 4.26/5) than public third-party aggregates
- Active participation in local community mental health awareness for youth
Common complaints
- Mixed to low public ratings on third-party platforms (typically ~2.4-2.5/5)
- A 2024 settlement with the U.S. Attorney's Office regarding Americans with Disabilities Act (ADA) violations concerning the treatment of a patient with a service animal
In patients' words
"Inland Northwest Behavioral Health has agreed to take remedial measures over the next two years and pay ten thousand dollars in compensatory damages regarding alleged violations of the Americans with Disabilities Act (ADA)."
— U.S. Attorney’s Office/Local news reports (October 2024)"I was treated with dignity and respect; I feel better now than when I was admitted."
— Inland Northwest Behavioral Health official website (patient satisfaction metrics)More clinics in Spokane
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