Frontier Behavioral Health

Patients praise

• Some reviewers report positive or generally positive experiences at certain locations.
• Counselors/staff are described as nice or some individual counselor experiences were positive.
• One section (client grievance process) describes an established mechanism for grievances/rights.

Common complaints

• Poor communication with patients/family (no updates, lack of coordination).
• Delays or gaps in care/appointment issues; providers may call in sick or schedule processes feel protracted.
• Perceived lack of help for mental health crises and inadequate/ineffective treatment planning or follow-up.
• Medication management and transfer/coordination concerns (e.g., long waits for medication management, disputes over meds/transfers).
• Discrimination/concerns about accessibility or policies (e.g., dog accommodation; perceived unfair treatment).
• Overall low ratings on some platforms indicate dissatisfaction, including very negative reviews about staff and care quality.