Spokane Valley Center
Medical Imaging • Spokane Valley, WA
Ratings by platform
- CMS Nursing Home Care Compare: 2 out of 5 stars (CMS overall rating) (Based on extensive CMS survey and inspection data)
What patients say
Patients praise
- some staff members, particularly in the Garden View hall, are praised for kindness and professionalism
- individual caregivers noted for dedication to patient care
Common complaints
- understaffing and slow response times
- concerns about hygiene and cleanliness standards
- inadequate communication regarding patient status and health updates
- complaints about rude staff behavior and inconsistent care quality
- lack of confidence in physician expertise and quality of medical attention
- numerous health and safety citations/deficiencies reported in inspection cycles
In patients' words
"The facility is noted for its dedicated staff... However, concerns have been raised regarding staffing levels and service quality. ... there are also mentions of rude behavior from some staff... Reviews suggest a lack of confidence in the physicians at the facility... instances were noted where cleanliness was lacking... many users expressed dissatisfaction with overall service quality due to understaffing and inconsistencies in care delivery."
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