Spokane Valley MRI
Medical Imaging • Spokane Valley, WA
Ratings by platform
- Birdeye (Google aggregation): 3.9/5 stars (47 reviews)
- Yelp (for specific location): 2.0/5 stars (4 reviews)
What patients say
Patients praise
- Technicians are frequently described as kind, professional, and helpful in creating a comfortable environment during procedures
- Some patients report fast service and a clean facility environment once on-site
- Modern equipment and professional staff are noted as strengths at some imaging facilities in the area
Common complaints
- Extremely long wait times when attempting to schedule appointments over the phone
- Frustration with the scheduling process, including difficulty reaching representatives and unreturned callback requests
- Reports of scheduling errors resulting in cancelled or incorrect appointments
- Dissatisfaction with billing and communication regarding insurance or payment issues
In patients' words
"I spent over an hour trying to schedule a simple appointment. The scheduler couldn’t figure out how to enter the appointment. Train your people better and provide better customer service."
— LocalityBiz review"The staff at the office are very kind but getting the appointment was difficult... I sat on hold for an hour and then was transferred to a call center that was very noisy and impersonal."
— Birdeye review"I had an appointment this afternoon and the technician that helped me... was great. She was personable and made me feel very comfortable. You are lucky to have her representing your office!"
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