Spartanburg Medical Center - Gastroenterology

Patients praise

• Physicians described as knowledgeable and patient by some patients
• Some instances of timely responses from clinical/nursing staff
• General hospital patient experience scores are favorable (e.g., 89% recommendation rate for the medical center)

Common complaints

• Communication issues with office staff and scheduling (e.g., appointment delays, difficulty getting results)
• Perceived lack of empathy or poor bedside manner in some physicians
• Frustration with insurance authorization and billing processes
• Difficulty navigating office locations or GPS errors