Southlake TX - Total Health Primary Care
Primary Care • Southlake, TX
Ratings by platform
- Yelp: 3.0 out of 5 stars (14 reviews)
- Vitals, WebMD, and other directories: Reported as mixed (includes 1-star reviews) (Variable across platforms (e.g., 2 reviews on Vitals, 1 on WebMD))
What patients say
Patients praise
- Ease of booking appointments online
- Clean and comfortable office environment
- Friendly and attentive staff reported by some patients
- Quick and efficient visits for routine checks or blood draws
Common complaints
- Long wait times and scheduling issues
- Poor communication, including difficulty reaching staff by phone
- Refusal or difficulty with medication refills
- Unprofessional conduct by front desk staff
- Restrictive policies limiting appointments to one issue per visit
- Billing and refund disputes
In patients' words
"I honestly cannot believe how easy it was to get an appointment and get signed up in their system! ... This experience was unlike any doctor's appointment I have ever had."
— Patient Testimonial on Official Website"Total Men's Southlake will be happy to do the following for you: 1. Not refill your medication no matter how many times you ask, call them (they don't answer the phone - ever)... 2. The front desk will (bizarrely) make fun of your insurance..."
— Vitals/WebMD Review"Waited an hour past our appointment time to be seen, then were told it’s lunch and to come back an hour and a half later... I opened the door and the doctor... was literally sitting in the office taking her lunch while we were waiting in the room."
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