Envision Imaging at Southlake
Diagnostic Imaging • Southlake, TX
Ratings by platform
- Birdeye: 4.3 out of 5 stars (375 reviews)
- Apple Maps: 4.1 out of 5 stars (63 reviews)
- Promallu: 4.4 out of 5 stars (335 reviews)
What patients say
Patients praise
- Friendly and professional office staff and technicians reported by some patients
- Facility is described as clean and convenient by several reviewers
- Positive experiences with clinical care for routine imaging like X-rays and mammograms
Common complaints
- Dissatisfaction with the billing department and their responsiveness
- Reports of rude, unhelpful, or uncaring interactions with certain staff members
- Concerns regarding pricing transparency and cost comparison with other facilities
- Complaints about canceled appointments without adequate notice
- Issues with long wait times for results and at check-in
In patients' words
"This was the worst exerience I've ever had at any medical facility. It was embarrassing and humilitating."
— Birdeye Review"Two stars for the people who works at the front desk and providers. Minus 3 stars for the billing department. Very unhelpful and does not offer a good resolution to the problem and cares only to collect money."
— Promallu Review"The technicians are great. Billing Dept is awful...I really mean awful."
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