
Diagnostic Imaging | Methodist Health System
Diagnostic Imaging • Southlake, TX
Ratings by platform
- CMS HCAHPS (via Momentary Labs): 5 out of 5 stars (overall hospital rating based on CMS HCAHPS) (123 patient surveys)
- Birdeye: 4.3 out of 5 stars (354 reviews)
- Vivian Health: 4.0 out of 5 stars (8 reviews)
What patients say
Patients praise
- High ratings for nurse and doctor communication
- Strong patient satisfaction scores regarding hospital cleanliness and noise levels
- High likelihood of patients recommending the facility
- Efficient and professional staff experiences reported by some patients
Common complaints
- Reports of long wait times in the emergency room
- Allegations of inadequate emergency care and failure to diagnose serious conditions
- Complaints regarding communication between staff and patients/families during discharge
- Negative feedback regarding cleanliness and patient care in specific instances
In patients' words
"The worst hospital experience ever... It took from 3:00am to 5:30pm to be admitted."
— Birdeye review"Excellent facility and outstanding staff! They are very nice, professional and efficient. Facility is always clean."
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