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Diagnostic Imaging | Methodist Health System

Diagnostic ImagingSouthlake, TX

★★★★★4.5/5485 reviews across 3 platforms

Ratings by platform

  • CMS HCAHPS (via Momentary Labs): 5 out of 5 stars (overall hospital rating based on CMS HCAHPS) (123 patient surveys)
  • Birdeye: 4.3 out of 5 stars (354 reviews)
  • Vivian Health: 4.0 out of 5 stars (8 reviews)

What patients say

Patients praise

  • High ratings for nurse and doctor communication
  • Strong patient satisfaction scores regarding hospital cleanliness and noise levels
  • High likelihood of patients recommending the facility
  • Efficient and professional staff experiences reported by some patients

Common complaints

  • Reports of long wait times in the emergency room
  • Allegations of inadequate emergency care and failure to diagnose serious conditions
  • Complaints regarding communication between staff and patients/families during discharge
  • Negative feedback regarding cleanliness and patient care in specific instances

In patients' words

"The worst hospital experience ever... It took from 3:00am to 5:30pm to be admitted."

Birdeye review

"Excellent facility and outstanding staff! They are very nice, professional and efficient. Facility is always clean."

Yelp review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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