General Surgery - Hartford HealthCare Medical Group
General Surgery • Southington, CT
Ratings by platform
- Hartford HealthCare Medical Group (Dr. Christine Marie Bartus): 4.9/5 (based on 173 surveys) (173 surveys)
- Hartford HealthCare Medical Group (Dr. Timothy Goundrey): 4.8/5 (based on 52 surveys) (52 surveys)
- General facility/clinic reviews: 1/5 to 3/5
What patients say
Patients praise
- High patient satisfaction ratings for specific surgeons (e.g., 4.9/5 for Dr. Bartus and Dr. Goundrey)
- Expertise in specialized and robotic surgical procedures
- Positive outcomes and recovery experiences reported by patients for complex surgeries
- High overall patient satisfaction for surgical facilities in the region
Common complaints
- Long wait times for appointments and in-office check-in
- Poor communication and issues with the automated phone answering system
- Reports of rude staff behavior
- Perceived lack of organization in clinic management
In patients' words
"Second time coming to my client appointment here and they take people in before someone’s appointment and take so long to get them in. First wait was like two hours..."
— LocalityBiz review of Hartford HealthCare Medical Group, Southington"I'm quite happy with Dr. Chapados, however the communications at this office leave a lot to be desired. The automated answering system is terrible. Long waits on hold & if you finally get to speak to a person they are often rude."
— LocalityBiz review of Hartford HealthCare Medical Group, Southington"Dr. Curtis said it would be robotic, and it would be better. He was right... Within three days she was eating food. Her pain was managed. She was discharged after seven days."
— Hartford HealthCare news feature on robotic surgery recoveryMore clinics in Southington
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