Primary Care locations | HealthPartners & Park Nicollet
Primary Care Clinic • South Saint Paul, MN
Ratings by platform
- Trustpilot: 1.5/5 (Trustpilot) (85 reviews)
- Better Business Bureau (BBB): Low (no specific numerical average cited, but negative sentiment noted) (13 reviews)
- Twin Cities Consumers' Checkbook (St. Paul location): Generally positive (based on "very good" or "excellent" ratings) (9 ratings)
What patients say
Patients praise
- Efficient and prompt service, especially for urgent care needs
- Helpful and pleasant staff at some locations
- Positive, long-term relationships with specific primary care physicians who are viewed as knowledgeable and caring
- Convenient access to free parking and multiple facility locations
Common complaints
- Billing and insurance disputes, including unexpected charges for annual physicals vs. office visits
- Difficulties with scheduling, including long wait times for appointments and inconsistent communication
- Patient concerns regarding the quality of care, perceived lack of empathy, or dismissive attitudes from some providers
- Frustration with customer service, including difficulty resolving administrative or billing issues
- Perception of prioritizing efficiency over personalized or compassionate patient care
In patients' words
"Beware of these doctors who ignore these patients and are to incompetent to do their jobs."
— Trustpilot review"The people working here value efficiency over being friendly."
— Unilocal review of St. Paul clinic"This was a pleasant experience as we had warm and efficient service, fairly short waiting time in the little room and out the door. Huge parking lot."
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