Hematology | Duly Health and Care
Hematology • South Holland, IL
Ratings by platform
- Birdeye (general): 4.7/5 (998)
- Birdeye (Joliet Immediate Care): 4.4/5 (296)
- Better Business Bureau (BBB): 1.09/5 (43)
- PissedConsumer: 1.5/5 (37)
What patients say
Patients praise
- High-quality, compassionate clinical care from physicians
- Providers who listen well and treat patients as individuals rather than numbers
- Effective, well-coordinated care teams for complex conditions like cancer
- Generally positive experiences with specific doctors and medical staff
Common complaints
- Frustrating and inefficient appointment scheduling processes
- Long wait times for appointments and on the phone
- Disorganized communication between departments and administrative staff
- Issues with billing accuracy, denied claims, and billing department responsiveness
- Difficulties navigating the administrative side of the organization
In patients' words
"Dr. Frank explained everything clearly, but more importantly, he listened... Everyone is in sync and marching in one direction. They’re organized. They care about you as a patient and as a person."
— Patient story (Ed) on Duly website"While Dr. Asselmeier provides excellent medical care, my overall experience with Duly Health and Care has been very disappointing. Scheduling appointments is frustrating and inefficient, with long wait times both on the phone and in the office. Communication between departments seems disorganized..."
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