Pain Clinic & Recovery Management
Pain Medicine • South Bend, IN
Ratings by platform
- Press Ganey Patient Satisfaction Survey (The South Bend Clinic/Dr. Paul Desmarais): 4.7/5 (334 ratings)
- WebMD Care (Dr. Kevin Drew): 2.5/5 (72 ratings)
- Birdeye (Pain Management Group, LLC): 3.3/5 (23 reviews)
What patients say
Patients praise
- Some patients report professional and helpful staff experiences
- Specific providers receive high satisfaction ratings for care quality and communication
- Some programs are described as life-saving and effective by long-term patients
Common complaints
- Poor office management and administrative staff communication
- Long wait times for appointments
- Perceived lack of empathy or condescending behavior from staff
- Disputes regarding insurance and payment policies
- Security concerns regarding personal documentation
In patients' words
"From the moment I stepped through the door, I was met with an atmosphere of condescension and rudeness from the office staff. ... The tone in which they spoke to me was incredibly patronizing."
— LocalityBiz review of The South Bend Clinic"Wait time is ridiculous, always get seen about an hour after my appointment time, and that type of a wait is just something that’s expected of your patients."
— Birdeye review of Pain Management Group, LLC"This program saved my life. ... It is not just a “legal drug dealer” ! ... an asset in my recovery."
— LocalityBiz review of Victory ClinicMore clinics in South Bend
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