Urgent Care in New Jersey | RWJBarnabas Health
Urgent Care • Somerville, NJ
Ratings by platform
- Yelp (RWJ University Hospital Somerset): 2.6 out of 5 stars (Yelp) (37 reviews)
- CMS HCAHPS/Momentary Labs: 3 out of 5 stars (Overall patient satisfaction) (1,839 patient surveys)
- Birdeye: 3.8 out of 5 stars (5 reviews)
What patients say
Patients praise
- Commendations for compassionate and professional nursing care
- Positive feedback on cleanliness of some facilities
- Reports of prompt care in specific urgent or emergency situations
- Recognition for high-quality clinical outcomes in certain specialized areas
Common complaints
- Complaints regarding billing practices and unexpected charges
- Reports of long wait times in the Emergency Department
- Issues with staff bedside manner and perceived rudeness
- Concerns over perceived dismissiveness or lack of attention to care needs
In patients' words
"I explained that the bill was for $125, which is 250% of what the test was advertised for... I mentioned that I felt the ad was misleading and deceptive."
— NJ.com regarding a billing complaint at the Somerset location"If I could I would give this place zero stars. The place is a dump. The ER is dirty, the nurses and staff have no bedside manners, they are not only rude..."
— Yelp review of Somerset RWJ"Doctors and staff were very friendly. Came in for severe back pain... I can confidently say I would come back. Easy check in and we were seen within 10 minutes. Clean and welcoming environment."
— BusinessYab review of Somerset Medical Urgent CareMore clinics in Somerville
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