CHA Eye Center, Somerville Campus - Cambridge Health Alliance
Ophthalmology and Optometry • Somerville, MA
Ratings by platform
- Birdeye: 4.4/5 stars (352 reviews (aggregated))
- Doctor.com: 4.8/5 stars (49 reviews)
What patients say
Patients praise
- Some patients express satisfaction with specific doctors (e.g., Dr. Steven Patalano, Dr. Madeline Barrott, Lynn Crawford)
- Some positive feedback regarding professionalism or care from individual providers
Common complaints
- Long wait times for appointments and in-office visits
- Unprofessional, rude, or unhelpful administrative and phone staff
- Poor communication regarding appointments, prescriptions, and billing (e.g., lost records, billing issues)
- Concerns about medical care quality and bedside manner from some providers
In patients' words
"Dr Steven Patalano answered all my questions, eased my anxiety regarding upcoming surgery."
— Doctor.com review"The worst place to be in. Long, long, long waiting. To be seeing for 5 minutes only."
— Yelp review"If I could rate CHA eye center Somerville a "0" I would. Their phone center needs major improvement!!! The lady that took my call was very rude to me to begin with..."
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