Spine Center | NorthShore
Spine Center • Skokie, IL
Ratings by platform
- Better Business Bureau (for NorthShore University HealthSystem overall): 1.25/5 (N/A)
- Yelp (for NorthShore University HealthSystem in Skokie): 1.4/5 (137 reviews)
- RateMDs (for North Shore University Skokie Hospital): 1.3/5 (3 reviews)
- U.S. News & World Report (for individual spine surgeons): Individual doctors often rated 3/5 to 5/5 (Varies by doctor)
What patients say
Patients praise
- High patient satisfaction reported for individual spine surgeons, including praise for communication, expertise, and willingness to explain procedures
- Successful outcomes for surgical procedures, including specialized spine treatments like the TOPS procedure
- Hospital facilities described as clean, easy to navigate, and secure with good amenities
Common complaints
- Difficulty reaching staff by phone and long wait times for appointments
- Concerns regarding billing practices, including lack of response to inquiries and good faith estimate disputes
- Isolated reports of dissatisfaction with hospital stay care or perceived unnecessary procedures
In patients' words
"The level of communication and willingness to explain things to me, multiple times, was fantastic."
— Patient review of Dr. Mark Nolden"Northshore has unfair billing practices and very poor ethics and puts no effort into helping any patient with questions or concerns regarding this."
— Customer review on Better Business Bureau regarding NorthShore University HealthSystemMore clinics in Skokie
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