Cancer Care in the North Shore of Chicago | City of Hope
Cancer Care • Skokie, IL
Ratings by platform
- Birdeye (Aggregate of Google and Birdeye): 3.6/5 stars (across 46 reviews) (46 reviews)
What patients say
Patients praise
- High praise for specific medical oncologists, particularly Dr. Edward Kaplan, for their compassion, expertise, and personalized care
- Supportive and professional office staff in specific departments
- Patients reporting successful outcomes and quality long-term care
Common complaints
- Dissatisfaction with changes following the transition from Cancer Treatment Centers of America (CTCA) to City of Hope
- Long wait times for appointments
- Concerns regarding administrative professionalism, billing practices, and perceived focus on financial gain over patient needs
- Lack of follow-up on patient inquiries or missed return calls by staff
In patients' words
"He is sincere, kind, patient and extremely caring. This is long overdue, but I’d like to thank him for saving my life! My stellar team of doctors; internist, surgeon and Dr. Kaplan, worked incredibly well together so that now, MANY years later, I am able to share my positive experience."
— Patient review of Dr. Edward Kaplan (LocalityBiz)"This place has changed so much since they were CTCA. They no longer put their patients needs first. What used to be a wonderful facility has turned to greed and causing patients inconvenience!"
— Patient review of City of Hope Chicago (Birdeye)"I advise patients to review the City Of Hope before you set an appointment with them... they will charge my insurance and will get the money for the work that my wife never requested."
— Patient review of City of Hope (PissedConsumer)More clinics in Skokie
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