Silver Spring Metro - NovaCare
Physical Rehabilitation • Silver Spring, MD
Ratings by platform
- location.com (Silver Spring Metro location): 4.9 out of 5 stars (169 reviews)
- medicals-health.com: 3 out of 5 stars (3 reviews)
- checkbook.org: Recommended by all reviewers (6 reviews)
What patients say
Patients praise
- Knowledgeable, professional, and attentive therapists
- Effective treatment plans leading to functional improvement
- Clean and well-equipped facilities
- Friendly and supportive staff members
- Convenient locations with accessible parking
Common complaints
- Billing and insurance claim reconciliation issues
- Frustration with back-office administrative processes
- Perceived overcharging or lack of transparency regarding costs
- Reports of rude communication regarding billing errors
In patients' words
"The therapists seem caring but when it comes to dealing with the back office and billing issues it's another story. It should not take months and multiple phone calls to reconcile insurance claims with patient overcharges."
— Patient review on LocalityBiz"Professional, knowledgeable and fun. Ashoka and Mickey at the front desk were also fantastic. If you are looking for a great rehab facility this is the place."
— Patient review on LocalityBiz"I called again the Nova Care office, they confirmed that I am supposed to pay only $446.98... Today Feb. 25, 2025, I called Nova Care office to check on my invoice status, they said that because I was late in payments, the bill is now more than $600.00... For me as a client that is theft and rip off..."
— Patient complaint on Top Rated LocalMore clinics in Silver Spring
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