Potomac Valley Orthopaedic Associates – Silver Spring (Division 22)
Orthopedic Care • Silver Spring, MD
Ratings by platform
- Birdeye (Google reviews): 4.9/5 stars (422 reviews)
- Yelp (Brand profile): 2.7/5 stars (27 reviews)
What patients say
Patients praise
- Friendly and caring staff members
- Ease of scheduling appointments, including same-day access
- Clean and professional facility environment
- Generally positive experiences with specific providers or physical therapy staff
Common complaints
- Reports of rude or dismissive bedside manner from some physicians
- Concerns regarding billing practices and unexpected charges
- Frustration with limited time spent by doctors during consultations
- Complaints about slow follow-up times for test results
In patients' words
"I loved my experience here. I got same day appointment which i am very thankful for. Staff is very friendly and professional:). Dr. Charles Mess explained everything very clearly..."
— Yelp (via MapQuest)"The doctor came in and from the start, he acted as though he really did not want me in the office. If you are not an elderly person or somebody with a life-threatening condition the doctor can be very rude."
— Yelp"I followed up with the office and got the run around. Dont go here, they will overcharge you."
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