Shiprock, United States
Internal Medicine • Shiprock, NM
Ratings by platform
- CMS HCAHPS (via Momentary Labs): 2 out of 5 stars (overall patient satisfaction rating) (119 (HCAHPS survey))
- MedicalRecords.com: 3.2 out of 5 stars (30)
What patients say
Patients praise
- Some patients report positive experiences with specific departments like dental and pediatrics
- Some individual staff members are described as professional, caring, and compassionate
- Appreciation for the convenience and necessity of having a local facility on the reservation
Common complaints
- Extremely long wait times in the emergency room and for pharmacy services
- Staff (particularly front desk and phone support) perceived as rude or dismissive
- Poor communication from nurses and doctors regarding care and conditions
- Concerns about cleanliness and hygiene protocols
- Difficulty scheduling follow-up appointments and reaching staff by phone
In patients' words
"I get the feeling this place would let you bleed to death while waiting before they bothered to do anything with you."
— MedicalRecords.com review"This place is busy, but the nurses and doctors are usually awesome. The people you catch at the front desk can be rude, but I’m very thankful That this hospital is there for the people."
— LocalityBiz reviewMore clinics in Shiprock
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