Northern Navajo Medical Center Outpatient Clinic
General Acute Care Hospital • Shiprock, NM
Ratings by platform
- CMS HCAHPS/Momentary Labs: 2 out of 5 stars (overall patient satisfaction) (119 completed HCAHPS surveys)
- Google via Nursa: 2.6 out of 5 stars (72 reviews)
- MedicalRecords.com: 3.2 out of 5 stars (30 reviews)
What patients say
Patients praise
- Some individual providers are praised for being caring, informative, and professional
- Certain departments, such as dental, have received positive feedback
- The hospital is recognized for maintaining a quiet environment at night better than the national average
Common complaints
- Long wait times in the emergency room and for appointments
- Concerns regarding staff communication and professionalism
- Cleanliness and sanitation issues within the facility
- Difficulty with phone accessibility and scheduling follow-ups
In patients' words
"The dental dept's doctors and staff were awesome. They treated me with care and concern. Definitely recommend"
— MedicalRecords.com User Review"Most of the staff is great and act very professional. On the the other hand. SOME of native staff can be rude and unpleasant. Even "lazy" at times."
— LocalityBiz User Review"Watching nurses and doctors walk (very lazily) by us without even acknowledging our presence... I get the feeling this place would let you bleed to death while waiting before they bothered to do anything with you."
— MedicalRecords.com User Review (ER experience)More clinics in Shiprock
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