Shawnee Health, Carbondale OB/GYN
OB-GYN • Shawneetown, IL
Ratings by platform
- HelpConnectUsa: Approximately 3.5 to 3.6 out of 5 stars (aggregated across platforms) (33 reviews (HelpConnectUsa))
- Facebook: 92% recommendation rate (19 reviews)
- Birdeye: 5 out of 5 stars (13 reviews)
What patients say
Patients praise
- Professional and friendly staff in many instances
- Providers described as attentive, thorough, and good listeners
- Highly positive experiences with prenatal and OB/GYN care
- Welcoming, community-focused environment
Common complaints
- Appointment scheduling issues, including cancellations and long delays
- Perceived poor bedside manner or rudeness from some staff members
- Difficulty accessing emergency or new patient appointments in some departments
In patients' words
"I went to see Dr. Torrez for the first time today. It was a great experience. She took her time and talked with me, listened to what I wanted, and explained everything in detail."
— LocalityBiz patient review"Best care in southern Illinois hands down. Hands on care from professionals that actually care about you and your child’s health and safety."
— Birdeye patient review"I would not recommend this office. While the office staff were always polite they call us 15 minutes before the granddaughters appointment to cancel."
— LocalityBiz patient review (regarding dental)More clinics in Shawneetown
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Patients praise: Patients frequently describe her as kind, caring, and compassionate · She is often noted for being thorough, intelligent, and a good listener.
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Patients praise: high general patient ratings for providers in some contexts · comprehensive primary and preventive care services.
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