Geriatric Care - The Wright Center
Senior/Geriatric Care • Scranton, PA
Ratings by platform
- Birdeye/Google (Ryan White Clinic): 4.2/5 stars (5 reviews)
- FindRecoveryCenter: 3.5/5 stars (approx.) (19 reviews)
What patients say
Patients praise
- Doctors and providers described as caring, attentive, and good listeners
- Professional and friendly demeanor among some staff and medical personnel
- Comprehensive care services, including integration of medical, nutrition, and mental health counseling
- Valued by some patients for reliability and accessibility in local communities
Common complaints
- Long wait times for appointments and during visits
- Administrative issues, including difficulties with appointment scheduling, call centers, and paperwork processing
- Communication lapses, particularly regarding timely call-backs and post-discharge follow-ups
- Perceived lack of professionalism or organization at some locations
In patients' words
"The Wright Center has never given me a reason to think I was dramatic for the pain and trauma I've been enduring living in my body. They have always validated my experiences and make me feel comfortable to open up about my health."
— Patient review, LocalityBiz"The front desk is the first impression of any clinic, and sadly, this one sets the tone for everything wrong here. The receptionist is completely disengaged... showing zero empathy or courtesy."
— Patient review, LocalityBiz"Unfortunately, I had to wait nearly two hours before the on-call provider returned my call. While I understand that providers and staff are busy, such a long delay... left me feeling anxious and misguided."
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