Pediatrics in Scranton, PA - ProviderMatch - Geisinger
Pediatrics • Scranton, PA
Ratings by platform
- Geisinger ProviderMatch: Average ratings for individual pediatric providers typically range between 4.4 and 4.9 stars out of 5 across Geisinger's ProviderMatch platform. (Individual providers typically have between 30 and 80+ ratings.)
- Vitals: 4.8 out of 5 (31 ratings, 17 written reviews)
- WebMD: 5.0 out of 5 (66 ratings, 1 review)
What patients say
Patients praise
- highly regarded and trusted physicians
- providers are responsive to patient portal messages
- compassionate and thorough care from doctors and nurses
- providers take time to listen to concerns
Common complaints
- rude or unhelpful front desk staff
- concerns about facility cleanliness, particularly bathrooms
- excessive or annoying appointment reminders
- perceived lack of sick vs. well child waiting area signage
- difficulties securing timely appointments for sick children
In patients' words
"[Provider] addressed our concerns and order testing. She is the best pediatrician a mom of 6 can ask for."
— Geisinger ProviderMatch"I absolutely love Dr. Rickard and trust her with my children’s health. She always takes her time during the visits and is very responsive to messages on the patient portal. I do however want to mention a few things about the Geisinger office that have nothing to do with the provider. The office: could be cleaner, the bathroom is filthy."
— LocalityBiz"The Drs. Are great, but the front desk staff are rude. They are not helpful and are extremely deterrent. They definitely need training again on professionalism."
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