Scranton Primary Care - Health Care Center
Primary Care • Scranton, PA
Ratings by platform
- Yelp: Generally positive (3 reviews total, specific rating not clearly aggregated across all sites) (3 reviews on Yelp)
- Birdeye (Alder Street Family Clinic): 5 out of 5 stars (2 reviews)
- LocalityBiz (public feedback): Mixed/Poor (includes 1-star ratings) (Varies (multiple complaints noted))
What patients say
Patients praise
- Efficient and fast service (in one account)
- Caring and attentive doctors who listen well
Common complaints
- Poor customer service and lack of call-backs
- Issues with medical records management (lost paperwork)
- Complaints regarding HIPAA compliance and staff professionalism
- Reports of canceled appointments without notice or explanation
In patients' words
"This was the worse experience ever. No one acted like they cared what so ever... THIS IS THE CRAPPIEST DRS OFFICE. DO NOT GO HERE."
— LocalityBiz user review"Worst place ever !! Canceled my daughters appointment twice without notice."
— LocalityBiz user review"I like this office everyone's very nice and the doctors are caring and take time to listen to worries and explain everything without rushing and making a rude comment."
— Birdeye/Google user reviewMore clinics in Scranton
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