Quest Diagnostics
Laboratory Services • Scranton, PA
Ratings by platform
- ComplaintsBoard: 1.3/5 (492 reviews)
What patients say
Patients praise
- Efficient and friendly phlebotomists
- Clean facility and easy check-in process via kiosk or app
- Minimal wait times for appointments
- Skilled at blood draws, including for patients with difficult veins
Common complaints
- Inconsistency in staff professionalism and quality of service
- Concerns regarding adherence to operating hours and appointment accuracy
In patients' words
"I am giving 5 stars because of the phlebotomists friendliness there. She was so efficient, focused and kind. Truly grateful for people like that..."
— MapQuest review"Some staff are amazing. Others are going to round this score down to a 2. It's an absolute luck of the draw which one you end up with."
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