Schertz Medical Home - Brooke Army Medical Center - Tricare
Internal Medicine • Schertz, TX
Ratings by platform
- Yelp/Yahoo Local: 3.5/5 (based on aggregated platform data) (Limited number of reviews across public platforms)
What patients say
Patients praise
- Courteous and professional medical staff (doctors and providers)
- Efficient and knowledgeable physical therapy department
- Effective patient record keeping and follow-up on screenings/labs
- Facility cleanliness and environment
Common complaints
- Long wait times for pharmacy services
- Concerns regarding customer service/professionalism at the front desk
- Difficulty reaching Patient Affairs for issue resolution
In patients' words
"This is my best army medical facility I have ever seen outside the regular military bases. I never been disappointed with them. They are very quick at calling patients to be seen and they are very courteous."
— BusinessYab (User Review)"Their call in/activate medication pharmacy pick up line is absolutely ridiculous!!! You sit and wait for over 30 minutes in a line that should go quickly."
— Yelp/Yahoo Local (User Review)"Custimer service at front desk unprofessional rude need more training... i get anixety going there and keaving there sad place"
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