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Primary Care Schertz | Local Physician for All Ages

Internal MedicineSchertz, TX

★★★★★4.7/51,079 reviews across 2 platforms

Ratings by platform

  • Birdeye/Google: 4.7 out of 5 stars (Total Health Primary Care) (1,079 reviews)
  • Healthgrades: 4.82 out of 5 (Dr. John Massoud) (Based on patient satisfaction ratings)

What patients say

Patients praise

  • Thorough and attentive care from physicians
  • Friendly and professional office staff
  • Clear communication and active listening by doctors
  • Efficient scheduling in some clinics
  • Clean and comfortable office environments

Common complaints

  • Unprofessional or disengaged staff/providers
  • Difficulties with scheduling appointments
  • Concerns regarding billing and insurance processing
  • Perceived issues with medical diagnosis or follow-up communication

In patients' words

"Ms Charrisse has a fabulous bed side manner and I dont feel rushed. She listens and researches."

Total Health Primary Care Patient Review (via Birdeye)

"The rudest receptionist I have ever met. It was impossible to schedule an appointment."

HealthTexas Primary Care (Schertz) Patient Review (via LocalityBiz)

"He is very personable, takes time to listen to you and address your concerns, and walks you through the steps of treatment... I am very happy with my choice to make him my PCP."

Dr. John Massoud Patient Review (via Healthgrades)

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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