Schertz Urgent Care
Emergency Medicine • Schertz, TX
Ratings by platform
- Solv Health (My Urgent Care Clinic): 4.9 out of 5 (41 reviews)
- Yelp (Quality Urgent Care brand): 3.1 out of 5 (356 reviews (across all locations))
- Google (My Urgent Care TX): 4.9 out of 5 (Not explicitly specified)
What patients say
Patients praise
- Convenience of online scheduling and walk-in availability
- Friendly and polite staff reported by many patients
- Efficient service and quick turnaround for minor conditions
- Thoroughness of some medical providers
- Clean facility environment
Common complaints
- Long wait times in exam rooms
- Concerns regarding provider competence and misdiagnosis (e.g., EKG readings)
- Inconsistent communication regarding capabilities, leading to unnecessary visits or referrals to the ER
- Poor staff professionalism or attentiveness in some instances
In patients' words
"From the initial phone call, to the front desk, the nursing staff, and the physician, this was the best experience I’ve had in healthcare in 42 years of living. They were kind, understanding, respectful of my time and my circumstances, while remaining efficient and professional."
— Quality Urgent Care patient review"Horrible Urgent Care. They apparently do not know how to use an EKG Machine. We were told my husband has had a heart attack and they needed to call an ambulance. Went to the emergency room and repeated the EKG and was completely normal."
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