Providence Medical Group Santa Rosa - Family Medicine
Family Medicine • Santa Rosa, CA
Ratings by platform
- Providence Official Site (Doyle Park): 4.9 out of 5 stars (561 ratings)
- Providence Official Site (Bethards Dr.): 4.7 out of 5 stars (252 ratings)
- Birdeye (Urgent Care - Doyle Park): 4.5 out of 5 stars (111 reviews)
What patients say
Patients praise
- High ratings for medical staff and quality of care received during visits
- Professional and attentive treatment from doctors and medical staff once seen
- Convenient office locations
- Efficient triage and care in urgent or emergency-like situations
Common complaints
- Difficulty reaching staff via phone or getting return calls
- Challenges scheduling appointments or getting timely access to care
- Reports of rude, unprofessional, or unhelpful administrative/reception staff
- Long wait times at the clinic
- Communication gaps regarding patient records and appointment cancellations
In patients' words
"I love how conveniently close this office is to my home. Staff is kind in person... I think they pack too much into the day."
— LocalityBiz Review"I am literally disgusted at this place right now for their lack of ethics and blatant lying... She called today to confirm her appointment because she hasn't received ANY communication from them and they said they cancelled her appointment because they couldn't reach..."
— Birdeye Review"Everything is good except the receptionist are rude, and think they are doctors and talk about other peoples info... Truly concerned with how they present their customer service."
— LocalityBiz ReviewMore clinics in Santa Rosa
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Patients praise: Consistently high patient ratings for individual family doctors (often 4.9-5.0/5.0) · Many individual physicians are described by patients as tentative and caring.
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Patients praise: Convenient location for some patients · Kindness of staff members in person.
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