Urgent Care - Dignity Health Medical Group - Capitola, CA
Urgent Care • Santa Cruz, CA
Ratings by platform
- Apple Maps/Yelp integration: 3.7 out of 5 (93 reviews)
- Google Reviews: 3.4 out of 5 (57 reviews)
What patients say
Patients praise
- some staff members noted for being compassionate and helpful
- efficient service during less busy times
- convenient location for non-emergency medical needs
Common complaints
- long wait times during peak hours
- concerns regarding office policies and customer service responsiveness
- reports of facilities being at capacity before closing times
In patients' words
"Wait time is a joke, policies are abominal, generally terrible customer service. Don't go there if you have any "urgent" issue."
— Apple Maps/Yelp Reviewer"The staff here is really great. I called ahead because I knew they were about to close and the woman on the phone was super nice about it."
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