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Santa Cruz Physical Therapy - Sutter Health

Physical TherapySanta Cruz, CA

★★★★★5.0/53 reviews across 2 platforms

Ratings by platform

  • Healthgrades (Barbara Straehley, PT): 5.0/5.0 (1 review)
  • Healthgrades (Scott Shaffer, PT): 5.0/5.0 (2 reviews)

What patients say

Patients praise

  • Friendly and compassionate staff
  • Specific physical therapists noted as patient and helpful
  • Professional guidance on exercises and healing

Common complaints

  • High costs and billing concerns
  • Perceived as rushing patients during appointments
  • Concerns regarding administrative management
  • Mixed feedback on treatment effectiveness

In patients' words

"The costs are outrageous and not in line with other physical therapists in the area. $477 for a 35-minute evaluation!!! It's truly shocking and Sutter keeps telling me it's not a mistake..."

LocalityBiz review

"the doctors are very friendly, efficient , compassionate about out pain. Short rude and charge an insane amount to insurance..."

Yelp review

"Excellent! Scott was patient and helpful regarding exactly what to do and NOT to do for healing. There was no rushing and appropriate exercises were suggested and demonstrated."

Healthgrades review (Scott Shaffer, PT)

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 10, 2026 — sources: [1][2][3][4][5][6][7].

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