Dignity Health Medical Group
Internal Medicine • Santa Cruz, CA
Ratings by platform
- Birdeye: 1.8/5 (6 reviews)
- Vitals
- Yelp
- Healthgrades
What patients say
Patients praise
- Some reviewers distinguish good individual doctors from issues with the overall office experience/administration.
- Provider-specific ratings on directories (e.g., individual clinicians listed with high scores on Vitals) suggest quality can vary by clinician.
Common complaints
- Billing problems/“absolute nightmare” and high or mis-coded charges.
- Staff/administrative issues: cancellations without notice, incorrect prescriptions, long wait times, and difficulty getting forms processed.
- Patient service/customer service complaints (e.g., receptionist behavior).
- Very low ratings on at least one review platform for the location.
- Reviews describing being charged thousands after being told everything was fine / wrong person’s information (per Yelp snippet).
In patients' words
"“Billing here is an absolute nightmare… They billed my insurance using the wrong codes…”"
— Birdeye review excerpt for Dignity Health Medical Group - Dominican"“Dignity Health has been an absolute nightmare to deal with. They have cancelled my appointments… called in prescriptions incorrectly, and the wait time for the doctors can be so ridiculous.”"
— LocalityBiz review excerpt for Dignity Health Medical Group - Dominican"“I hate to give them such a low rating - Dr. Cudahy and Dr. Zenker are both excellent doctors, but the administrative side of things is a mess.”"
— LocalityBiz review excerpt for Dignity Health Medical Group - Dominican"“The absolute worst. Spent 5 min with a physician's assistant and got charged thousands…”"
— Yelp listing snippet for DIGNITY HEALTH MEDICAL GROUP-DOMINICANMore clinics in Santa Cruz
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