[PDF] Behavioral Health Services Programs and Services
Behavioral Health • Santa Cruz, CA
Ratings by platform
- LocalityBiz (Behavioral Health Center): 1 out of 5 stars (Multiple individual complaints/negative reviews)
- Yelp (Telecare-Santa Cruz Psychiatric Facility): Low rating (indicated by negative user experience) (Individual complaint)
What patients say
Patients praise
- Dedication and compassion of staff operating under limited resources
- Positive testimonials for Integrated Behavioral Health (IBH) services highlighting compassionate and professional staff
Common complaints
- Reports of inadequate care and refusal of service for crisis situations
- Systemic issues including understaffing, lack of resources, and high job vacancy rates
- Difficulty in providing mental health services for high-need populations compared to state averages
- Systemic challenges with crisis stabilization capacity and step-down care
In patients' words
"Great service: friendly, professional, efficient, timely, compassionate."
— Integrated Behavioral Health Patient Testimonial"Nearly died because of inadequate care here. Avoid this place at all costs."
— LocalityBiz user review"A Santa Cruz County Grand Jury report determined that the Behavioral Health Division struggles to meet the county’s mental health needs, and has neither the fiscal means nor staff resources to do the job."
— Good Times (referencing 2024 Grand Jury Report)More clinics in Santa Cruz
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