Santa Claus Family Medicine (Preferred) - Quest Diagnostics
Laboratory Services • Santa Claus, IN
Ratings by platform
- ComplaintsBoard: 1.3 out of 5 stars (based on 7 reviews and 492 complaints) (492 total complaints reported on ComplaintsBoard)
- Better Business Bureau (BBB): Not explicitly rated, but noted with 1,174 complaints over 3 years (1,174 total complaints in the last 3 years)
What patients say
Patients praise
- Some staff members are described as professional, kind, and efficient
- Certain locations provide fast and stress-free service according to some patients
Common complaints
- Inadequate and ineffective complaint resolution processes
- Poor customer service interactions, including unhelpful staff and difficulty reaching human representatives
- Confusing billing processes and unresolved billing errors
- Long wait times and logistical issues
In patients' words
"They closed the receptionist window—there is no human contact at all anymore. Everything is pushed to a machine, and it’s simply not working."
— Trustpilot user review"They did a test for my pancreas without asking me to be fasting that gave wrong results. They took another sample and after 2 weeks they say the results will come out after 3 weeks since they have not set up the test in two consecutive weeks! Very disappointed."
— ConsumerAffairs user reviewMore clinics in Santa Claus
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