Laboratory Services | San Antonio - University Health
Laboratory Services • Santa Claus, IN
Ratings by platform
- Momentary (via CMS HCAHPS): 3 out of 5 stars (2,105 patient surveys)
What patients say
Patients praise
- Some staff are described as friendly, quick, and professional
- High cleanliness ratings for the hospital system overall
- Community-focused initiatives, such as Santa Claus visits for NICU patients, are well-received
- Availability of Spanish-speaking staff in some laboratory locations
Common complaints
- Poor bedside manner and lack of compassion from some staff members
- Unprofessional behavior in the laboratory setting
- Difficulties scheduling or processing laboratory orders, particularly on weekends
- Inconsistent communication and guidance from staff
In patients' words
"The staff was very friendly, they speak Spanish, and their attention was really quick and friendly."
— Patient review for University Hospital laboratory services"Whatever you do, avoid seeing Sierra. Our 9-year-old daughter is a hematology/oncology patient, and the lack of bedside manner we experienced was deeply disappointing."
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