Family Health Services | Quality Care in Sandusky & Norwalk
Behavioral Health • Sandusky, OH
Ratings by platform
- Google: 4.1 out of 5 (145 (on Google))
- Facebook: 90% recommend (33 (on Facebook))
What patients say
Patients praise
- Appreciation for the expertise and care of specific doctors and dental providers
- Some patients report fast appointment access for pediatric care
- Staff in behavioral health and certain front-desk areas described as caring and friendly by some patients
Common complaints
- Difficulties with communication, including unresponsive phone lines and long hold times
- Issues with medication refills, including delays and failures to communicate with pharmacies
- Concerns regarding organizational efficiency and appointment scheduling, such as cancelled appointments without proper notification and long waits for dental procedures
- Reports of declining staff morale and management issues within the workplace
- Negative patient experiences regarding billing, insurance coding errors, and administrative processes
In patients' words
"The center has received mixed reviews, with some praising the attentive care from certain doctors and staff members while others highlight significant issues with customer service and communication regarding medication refills."
— Wheree.com"I have been a patient at this clinic for years and honestly put, it has gone downhill tremendously. The communication from the staff to patients is absolutely terrible."
— LocalityBiz.com"Why put a rush on them if I still have to wait. Here we are a year later and still dont have them... The approx time frame in general to get dentures is 6 to 8 WEEKS by the time I get mine it will have been 11 MONTHS."
— Clinicsforfree.comMore clinics in Sandusky
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