Telehealth Services - Teladoc - Health Net
Telehealth Services • San Simeon, CA
Ratings by platform
- Better Business Bureau (BBB): 4.25/5 (average of 2,026 reviews) (2,026)
- Trustpilot: 4.7/5 (40,825)
- ComplaintsBoard: 1.0/5 (137 (complaints))
What patients say
Patients praise
- Convenience and speed of access to care for non-emergency issues
- Ease of scheduling appointments via app, website, or phone
- Positive experiences with professional and attentive providers for some patients
- Helpful for mental health support and general medical advice when in-person care is unavailable
Common complaints
- Difficulty or inability to treat specific medical conditions, leading to redirection to in-person urgent care
- Perceived lack of value when consultations do not result in desired outcomes (e.g., no prescription, no effective advice)
- Inadequate or poor customer support, including long response times and difficulty obtaining refunds
- Technical issues with the app, including slow performance and connectivity problems during video calls
- Reports of unprofessional behavior or rushed consultations by providers
In patients' words
"This service has to be the biggest scam I’ve ever experienced... They get a doctor on the phone just to tell you 'oh yeah, I can’t treat that. Go to urgent care.' So I pay my copay... just to be told to go somewhere else."
— Trustpilot User Review"My experience was overwhelmingly positive. I received a callback from the doctor within a few minutes of requesting an appointment. My doctor was pleasant and listened carefully to my situation."
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