Teladoc Health | Virtual Care, Telehealth & Expert Medical Support
Telehealth Services • San Simeon, CA
Ratings by platform
- Better Business Bureau (BBB): 4.25/5 (average of 2,026 reviews) (2,026 reviews)
- ComplaintsBoard: 1.0/5 (137 complaints)
What patients say
Patients praise
- Convenience for quick, non-emergency care when unable to visit a primary physician
- Speed of service (e.g., receiving callbacks and prescriptions quickly)
- Positive interactions with some providers who were attentive and helpful
- Helpful for medication refills or minor symptoms like UTIs
Common complaints
- Difficulties in securing refunds for unsuccessful consultations
- Perceived lack of professionalism or brief, rushed interactions with some providers
- Technical issues with appointment connections (e.g., missed calls or canceled appointments due to connection issues)
- Some users feel the service is a "scam" when providers cannot address their specific medical issue but still charge a fee
- Challenges with customer support resolution processes
In patients' words
"The provider was very kind and really listened to my concerns. I was having trouble getting a medication refill and feeling anxious about the situation, and she helped resolve it quickly... I felt heard and supported during the appointment."
— Better Business Bureau (BBB) Customer Review"I feel completely scammed by Teladoc. I scheduled a visit and clearly stated my concern was a swollen lymph node. When the doctor called, the consultation lasted no more than 2 minutes... I was billed $54 just to be told to see a doctor — something I already knew."
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