San Rafael Psychiatry and Addiction Medicine Services
Psychiatry • San Rafael, CA
Ratings by platform
- localitybiz.com: 1 out of 5 stars (Multiple reviews listed as 1 star)
What patients say
Patients praise
- Expresses gratitude for finding help elsewhere after negative experiences at this facility
Common complaints
- Difficulty reaching staff by phone and automated system issues
- Long wait times for appointments
- Perceived lack of adequate support for urgent mental health needs
- Perceived staff unresponsiveness and unprofessionalism
- Concerns regarding the adequacy of the treatment model provided by Kaiser Permanente
In patients' words
"I'm a medical doctor attempting to coordinate care for a Kaiser Psychiatry patient. I have placed 4 calls to this office over the last 3 days and each time have been hung up on by their automated system. Not able to speak to a human nor to leave a voicemail. Completely unacceptable!"
— LocalityBiz review by Dona Hersey"These people have been completely unresponsive so far. I had an urgent mental health issue - they set me up for a therapist 3 weeks out and when I went there this person told me to go to a class, instead of providing any kind of service."
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