One Medical
Primary Care • San Rafael, CA
Ratings by platform
- Yelp: 2.5/5 (38 reviews)
- Better Business Bureau: 1/5 (167 reviews)
What patients say
Patients praise
- Some patients appreciate specific practitioners
- Convenience of the facility for simple services like testing or immunizations
- Clean and aesthetic facility environment
Common complaints
- Difficulty booking timely appointments
- Billing issues and perceived predatory pricing
- Dissatisfaction with the membership model vs. actual access
- Communication failures with billing and support teams
- Sending small unpaid bills to collections without adequate notice
In patients' words
"April 2026 - One Medical (the company) RIPPED ME OFF. Read on and I will explain how I was charged $541.38 for a tetanus shot at their Northgate San Rafael office. BE WARNED: they will not budge..."
— MapQuest/Yelp user review"Very poor experience with One Medical. Tried to book a $49 virtual visit, due to interface issue, ended up with 10 X the prize for the same time... Do not recommend."
— LocalityBiz review"We have been using One Medical for our son since he was born in 2023. Dr. Nibbe his pediatrician is amazing. The staff is wonderful, especially when he gets shots."
— MapQuest/Yelp user reviewMore clinics in San Rafael
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