Primary Care Doctor's Office in San Rafael, CA - One Medical
Primary Care • San Rafael, CA
Ratings by platform
- Yelp: Approximately 2.5/5 stars (38 reviews)
- Better Business Bureau: 1/5 stars (167 total complaints (company-wide, 3 years))
What patients say
Patients praise
- Some patients appreciate specific practitioners
- Convenience of the facility for simple services like testing or immunizations
- Clean and aesthetic facility environment
Common complaints
- Difficulty booking timely appointments
- Billing issues and perceived predatory pricing
- Dissatisfaction with the membership model vs. actual access
- Communication failures with billing and support teams
- Sending small unpaid bills to collections without adequate notice
In patients' words
"April 2026 - One Medical (the company) RIPPED ME OFF. Read on and I will explain how I was charged $541.38 for a tetanus shot at their Northgate San Rafael office. BE WARNED: they will not budge..."
— MapQuest/Yelp user review"Very poor experience with One Medical. Tried to book a $49 virtual visit, due to interface issue, ended up with 10 X the prize for the same time... Do not recommend."
— LocalityBiz review"We have been using One Medical for our son since he was born in 2023. Dr. Nibbe his pediatrician is amazing. The staff is wonderful, especially when he gets shots."
— MapQuest/Yelp user reviewMore clinics in San Rafael
Marin Community Clinic | We Care for Marin | Novato | San Rafael
Patients praise: Some patients appreciate specific staff members or dental teams · Long-term patients who have received satisfactory care in the past.
San Rafael Primary Care - A UCSF Health Clinic - MarinHealth
Patients praise: Some patients appreciate specific physicians · Helpful and efficient staff mentioned in some instances.
Marin Dental Care | San Rafael Dentists, Invisalign® San Rafael, CA
Patients praise: Courteous and professional staff · Clean and well-run office environment.
San Rafael, CA Infectious Disease Specialists | Sutter Health Doctors
Patients praise: caring and supportive medical staff for certain patients · professional and thorough approach to care for some specialists.
Eye Institute of Marin: Ophthalmologist in San Rafael
Patients praise: Professional and courteous staff · Thorough medical care and examinations.
Trusted Optometrist in San Rafael, California - FYidoctors USA
Patients praise: Highly regarded local optometrists (notably Dr. Iwami) · Professional and thorough patient care.
Comparing your options?
Browse other Primary Care clinics, or filter by state and specialty to compare patient ratings.