Marin Community Clinic | We Care for Marin | Novato | San Rafael
Primary Care • San Rafael, CA
Ratings by platform
- Yelp: 2.1 out of 5 stars (96 reviews (Yelp brand aggregate))
- Birdeye: 3.4 out of 5 stars (71 reviews)
- Birdeye (Novato South): 2.8 out of 5 stars (4 reviews)
What patients say
Patients praise
- Some patients appreciate specific staff members or dental teams
- Long-term patients who have received satisfactory care in the past
Common complaints
- Difficulty reaching staff by phone and scheduling appointments
- Perceived rude or unprofessional behavior by front desk and support staff
- Long wait times for appointments or on the phone
- Dissatisfaction with medical care, treatment plans, or communication from doctors/nurses
- Administrative issues including billing or prescription refill processes
In patients' words
"The worst clinic I had ever been to. The front desk lacks effective communication... You can never make phone calls to your doctor or reach the front office. Appointments are scheduled up to two months out. You immediately feel like they do not care about you."
— Yelp Review"Calling to get an appointment is grueling and oftentimes wait for a minimum of 40 minutes and the max I have waiting was 1 hour and 45 minutes!"
— Birdeye Review"I greatly appreciate the wonderful admin staff & understanding dental team. I've been a patient over the past 10+ yrs and have always received excellent care as well as great support in challenging dental issues... Highly recommend these clinics!!"
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