Medical Specialty Clinic - San Mateo County Health
Rheumatology • San Mateo, CA
Ratings by platform
- seniors.fyi: 2.6/5.0 (109 reviews)
What patients say
Patients praise
- 87% of patients at San Mateo Medical Center would recommend the hospital to others
Common complaints
- Slow, unresponsive pharmacy and call center services with long hold times
- Difficult administrative workflows, including billing errors and poor interdepartmental communication
- Long emergency room wait times and perceived chaos in care coordination
- Challenges with parking, campus navigation, and access for disabled patients
In patients' words
"The pharmacy and call center are slow and unresponsive, with long holds... The billing department endlessly sends bills and interdepartmental communication is poor."
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