Alcohol and Other Drugs Services - San Mateo County Health
Rehabilitation • San Mateo, CA
Ratings by platform
- San Mateo County Health (BHRS/FSP Program Evaluations): 91% satisfaction rate in consumer survey; average satisfaction rating of 8.9/10 in FSP program evaluation (827 consumers in 2019 survey; 19 staff members in FSP evaluation)
What patients say
Patients praise
- High general satisfaction rates with BHRS services
- Supportive and caring staff interactions
- Positive feedback on access, timeliness, and therapeutic alliances in pilot programs
- Effective team collaboration and personalized care approaches
Common complaints
- Inconsistency in appointments and service delivery
- Difficulty filing formal complaints or lack of awareness of the process
- Staff turnover impacting care continuity
- Variability in experience depending on specific staff members or providers assigned
In patients' words
"I like/am satisfied with the services I received here."
— San Mateo County Health BHRS Consumer Perception Survey"Most of my interactions have been really positive. I feel like they really genuinely care."
— Multi-County FSP Innovation Project Client Interview"I did want to file a formal complaint, but my case manager told me that I wasn’t able to do that. ... there was no way for me to file a formal complaint about something that I was really upset about."
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