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Pulmonary & COPD Care | Services & Treatments - Sutter Health

PulmonologySan Mateo, CA

★★★★★4.9/529 reviews across 2 platforms

Ratings by platform

  • Vitals (Dr. Robert M. Jasmer, MD): 4.8 out of 5 stars (11 Ratings (4 written reviews))
  • Healthgrades (Dr. Todd Lasman, MD): 4.6 Star Rating (Based on 9 reviews (4 with written review))
  • U.S. News (Dr. Robert M. Jasmer): 5/5 Patient Rating (Press Ganey aggregated patient experience) (18 Reviews Total)

What patients say

Patients praise

  • Sutter provides comprehensive pulmonary & COPD care (diagnosis, treatment, management of COPD/asthma/chronic lung conditions).

Common complaints

  • Patient complaints/negative experiences about parts of the Sutter system (e.g., long waits, poor communication, billing issues, lack of accountability, grievance/complaint process concerns).

In patients' words

"“I have experienced the same issues as all of the other one and two star reviews on Trustpilot… Sutter Health is an impossible bureaucracy and the Sutter System is broken.”"

Trustpilot review (Sutter Health)

"“This is NOT a good hospital for emergency room. They take so long. It is horrible…”"

Localitybiz listing (Sutter Health in Burlingame)

"“BADLY OVERPRICED… $650 just for new patient registration… total $1000 just for one simple doctor appointment”"

BBB customer reviews (Sutter Health)

"“Dr jasmer is the most caring and involved doctor I have ever met… He truly cares about his patients.”"

Vitals review excerpt (Dr. Robert M. Jasmer)

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 10, 2026 — sources: [1][2][3][4][5][6][7].

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