Mental Health Resources | County of San Mateo, CA
Behavioral Health • San Mateo, CA
Ratings by platform
- San Mateo County Behavioral Health and Recovery Services (BHRS) internal reports: 8.9/10 (Average client satisfaction rating in Full-Service Partnership programs) (Based on self-reported client surveys and interviews)
- BHRS Consumer Perception Survey: 91% satisfaction rate (827 consumers and family members (2019 survey))
What patients say
Patients praise
- High overall client satisfaction ratings (e.g., 91% satisfaction in general surveys)
- Positive therapeutic alliances and staff perceived as attentive, respectful, and caring
- Effective support for personal growth, stability, and crisis management
- Access to a broad range of resources including housing and employment assistance
- Successful implementation of peer support programs like Voices of Recovery
Common complaints
- Inconsistency in appointment scheduling and service delivery
- Staff being perceived as busy or overworked and high staff turnover
- Communication challenges, including initial lack of follow-up or check-ins
- Stigma related to medication-assisted treatment for substance use disorders
- Inadequate data analytics and transfer delays for Medi-Cal coverage
In patients' words
"It’s been very good for me, Telecare has been good to me. I've been with them for 13 years. They have helped me with medication, provided housing, and also helped me get a job."
— San Mateo County FSP Client Synthesis (Multi-County FSP Innovation Project)"I'm doing better than I've ever done, really, in my life. My mental health's doing much better than it's ever done and it's a prime example of people watching over me and support and getting the support I need and the love from my family…I never done this well mentally in my entire life, so I'm grateful for that."
— San Mateo County Behavioral Health and Recovery Services (BHRS) Qualitative Analysis Memo"Caminar has been really hit or miss. If we get calls for support, great. If not, I don't know who to ask. I don't know who is taking care of my [family member’s] case. It’s been on and off. There hasn’t really been a routine schedule where he [family member] has appointments with different staff."
— San Mateo County FSP Client Synthesis (Multi-County FSP Innovation Project)More clinics in San Mateo
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