Mental Health & Psychiatric Care in San Mateo, CA
Behavioral Health • San Mateo, CA
Ratings by platform
- Birdeye (Kaiser Permanente San Mateo Mental Health): 1.0/5.0 (2 reviews)
- Healthgrades (Dr. Denise Albert): 2.4/5.0 (10 reviews)
- Mills Health Center (referenced): 3.4/5.0
What patients say
Patients praise
- Supportive and caring staff noted in specific programs
- Positive impact of comprehensive and outpatient behavioral health services on recovery and quality of life
- Effective coping skills and therapy techniques (e.g., drama therapy) mentioned by patients
- High reported likelihood of recommending specific facilities like Mills Health Center
Common complaints
- Reports of unprofessional, dismissive, or unsympathetic staff interactions
- Frustration with administrative responsiveness, appointment scheduling, and continuity of care
- Concerns regarding perceived over-prescription of medication or lack of treatment efficacy
- Reports of negative inpatient experiences including feeling unheard, agitated, or feeling that rights were not respected
- Systemic challenges exacerbated by external factors such as the pandemic affecting service delivery
In patients' words
"The only place I've been to that made me feel like there was hope. The workers were kind, and the patients were friendly."
— Patient review for Mills Health Center"The staff is completely emotionless, unsympathetic and extremely rude. If you’re already in a fragile state they’ll make sure you do snap."
— Patient review for Kaiser Permanente San Mateo Mental Health and Wellness"They purposely make you mad to use it against you to keep you there longer… leaving this place was the best day of my life."
— Patient review for Mills Health Center inpatient experience"One client mentioned frustration with a psychiatrist who seemed unprepared and distracted during appointments, which led to confusion about medication."
— San Mateo County Behavioral Health Qualitative Analysis MemoMore clinics in San Mateo
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